Related Services:

  1. Linux Shared Hosting
  2. WordPress Hosting
  3. Magento Hosting
  4. Windows Shared Hosting
  5. Reseller Hosting

Situation :

The customer does not renew the service and the account stays suspended status past the due date.

Answer :

Once due date is past, customers can only restore data even past the due date by renewing the services in 30 days from the date of suspension. 

post 30 days, the account stands for termination and can be terminated from the server, and all data is deleted from the server.

However, If the customer has subscribed to a backup solution and renewed his/her backup service then the customer can download and restore the service to active hosting only. 

 

Note : The support team does not have access to customer data, and can not provide data backup of expired services. The customer needs to restore services in the event of being past due. 

 

 

Was this answer helpful? 0 Users Found This Useful (0 Votes)